Refund policy
Returns, Exchanges, and Cancellations
TMMY products may include made-to-order items, hand-finished items, small-batch production, and one-of-a-kind pieces. Before placing an order, please review the product details, color, size, specifications, price, and estimated lead time.
■ Change-of-mind returns and exchanges
We do not accept returns, exchanges, or refunds due to customer preference or error, including differences from expectations, incorrect selection of size or color, ordering errors, or no longer needing the item, even if the item is unused.
■ Cancellations and changes after ordering
Once an order has been confirmed, it cannot be canceled, and changes to the product, color, size, specifications, or quantity cannot be accepted.
Changes to the shipping address may be possible only before shipment. Please contact us as soon as possible. After shipment, you may need to contact the carrier directly.
■ Defective, damaged, or incorrectly shipped items
If an item arrives defective or damaged, or if you receive an item different from what you ordered, please contact us through the contact form within 7 days of delivery.
When contacting us, please provide:
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Your order number
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The name of the relevant item
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Photographs clearly showing the condition of the item
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A description of the issue
After reviewing the details, we will advise you of the appropriate resolution, which may be repair, replacement, or refund. In such cases, TMMY will cover the return and reshipping costs.
If a replacement cannot be provided, such as for a one-of-a-kind item or an item made from materials that cannot be reproduced, we will offer a repair or refund.
■ Individual variations arising from handwork and materials
Because our products are made and finished by hand, individual variations may occur in sashiko stitching, other stitching, patch placement, color, texture, dimensions, and other details.
Products made with indigo dye, natural materials, vintage fabrics, denim, or similar materials may exhibit color variation, irregularities in the weave, rubbing, fading, or other changes associated with age and use. Colors may also appear different on screen depending on your device and the conditions under which the product was photographed.
Material characteristics and individual variations resulting from handwork, as described on the product page, are not considered defects.
■ Items not eligible for return or exchange
Except in cases of defective or incorrectly shipped items, we cannot accept returns or exchanges in any of the following circumstances:
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More than 7 days have passed since delivery
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The item has been used, worn, washed, dry-cleaned, altered, or repaired
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The item has been scratched, soiled, damaged, or developed an odor while in the customer’s possession
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Tags, accessories, packaging, or other included items have been lost or damaged
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The item has been returned without contacting us in advance
■ Refunds
If a refund is approved, it will generally be issued to the original payment method after we have inspected the returned item.
The time required for the refund to appear in your account depends on your credit card issuer or payment service provider.
■ International orders
International orders are accepted after we individually confirm product availability, price, shipping charges, customs duties, and delivery time. If specific terms are provided in an individual quotation or order confirmation, those terms will apply.
Nothing in this policy limits any rights granted to you under applicable law.
■ Contact
For returns, exchanges, or defective items, please contact us using the form below: